SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of AGP Tech Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://agptechstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good!! Arrived in 15 days in river.
Product arrived in perfect condition, and working very well. Recommend
Arrived in less than 30 days (Brasil). well packed. Is beautiful!
Arrived very fast in my house, thank the store
The product came in perfect condition. Not come invoice.
Great watch with a very nice color. The second beep I got. The first one I charged after two years and little authentic mistreatment (beach, rivers, trips, extreme Bike, pool,.) I bought a Pace but the GPS experience was worse, so I repeated with the authentic beep.
Arrived very well packed and protected. Super fast.
I have received the watch. Thank you.
I did not understand the joke with this watch, we have them worth 300-400 rubles more. I think I did not order it. Measurement errors are too large (pulse). In the app, advertising dating is useless.
Great product! Pulse measures exactly (but sometimes wrong)! Strap comfortable, soft. The battery does not hold a month, as some write and just over a week! When turned on immediately updated and updated on many items! Functions (training, stopwatch, pulse, weather) in the watch are only the most necessary! GPS catches quickly and the route leads for sure! Delivery from Kety fast, month. In general, the goods according to the ratio of price-quality!
I received with good quality product. I'm very satisfied.
Great product, came fast and securely packed. The watch works great, tracks all my activities and upload automatically to Strava with all data.
Ótimo
All perfect fast delivery
Excellent product as described. Works perfectly all functions. Arrived safely and fast.
Excellent product, high quality
Lodging on time, product very well sealed and protected against possible impacts. Recommend to everyone.
Original product, very good
Fantastic product. Excellent store.
Bought because GPs for racing Works perfectly
Excellent store, original product Amazfit! Can trust, works perfectly!
Excellent product. All as expected!
Fast delivery, recommend
It takes a little over 30 days, I'll prove it. Very carefully, the delicate packing with air bags.
Well protected. I haven't opened the main package yet for being a Christmas present.
All perfect, the new watch, in your box, and as it appears in the photograph
ok
Excellent quality, highly recommended.
Watch arrived, all OK Am testing
belle montre
High quality!! Arrived fast! Satisfied
Bought two watches, and arrived before the estimated time.
Arrived in 30 days top
Great product and is original. Enjoyed! Came well packed with bubble wrap and congratulations to store for this care with the product.
Excellent Product!!!! Am delighted .... Arrived within 20 days… Packaging perfeitaaaa .... Taxed! Top store!
The product fully corresponds to the descriptions. Fast shipping. I recommend the store to cooperate.
Excellent watch to replace the Chinese slag for 500 rubles type M5.
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My second Watch arrived fast and in perfect condition as the other. In less than a month received the two
Very nice watches of excellent quality, good shipping thanks. Recommended
Arrived very fast in Brasil and came very well packed.
Very well packed and fast shipping, I recommend the store
The goods is according to the description
Very good! Using a week, battery lasting very.
super
It took longer than the account to arrive, it will be by these dates. Otherwise everything ok.
The watch bought during the sale by 11.11, this is probably my most profitable purchase on AliExpress. Delivery is quite fast, 20 days to Kazakhstan Taldykorgan. It was packed in the armor package and the watch box itself is very firm. Came with a charge of 13%, worn, potykal 2 days and sat down at 6% (Ost 7%), and put it on charge. GPS checked works, the Pulse tracks very quickly, the reporting is a bunch in the Internet. In the place of the application mi fit put notify and fitness for Amazfit, in it everything suits. 4 PDA has a social hacking version. Initially I wanted a black color, but for such a price and Green will go) Later I will add a review
Excellent product. Everything is perfectly working. Fast delivery and the inner packing well protected. Recommend the watch and the store!
Nice watch. Shipping fast. To Astrakhan about eight days
Great product, very good quality and very precise in their functions