SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of AGP Tech Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://agptechstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super fast delivery (7 days)!!! Everything works! Thank you!!!
Stuck in the IP console. I will not say that I have exceeded all my expectations-but not because it is bad, and because it's excellent, like all ugreen (that is, another and not expected).
It came quite quickly, it seems for half a month. The best adapter I had. I had three adapters including not cheap from Asus, but I managed this from ugreen best. Bought for the GamePad Xbox One, everything works fine and even with a few meters. I'm buying the second one for the second pc.
Hi there, ordered November 13, received November 25, excellent store and product, I recommend)
With Bluetooth headphones works on hurray, Windows 10 sees it immediately, separately the driver does not need to install. In the kit there is a disk for Win7
Fast delivery ordered 11.11. got 25.11.. The friend of the store also ordered the goods 11.11 from Moscow to Udmurtia is not even alien. Thank you seller.
It just works
As always, everything is fine. Delivery to the Chelyabinsk region 10 days. The adapter works on ur even in CentOS 7.9.
!!!
Everything is fine as always
Works fine. Seller recommend.
It came very fast, nice packed. It works well with wireless mouse and Bluetooth speakers at the same time.
Ordered 11.11, went 13 days to Tobolsk. Inserted into the computer and earned without everything.
Very nice.
lovely! just what i've been looking for
Well, but is not recognized automatically by Windows 10. And Windows Update does not find the driver. It is necessary to use the driver on the disc provided with the product.
The signal is only at a distance of about 8 meters. Without breakdowns works only within the room. The adapter itself is stuck in the front panel, the computer stands on the floor. Perhaps if you move it higher, the radius will increase. Otherwise, everything is fine.
Solid product, fantastic delivery time (under a week). This store is one of my favourite one.
Delivery was very fast and the product works properly
All Super
Thank you, drivers have become without problems on the old laptop Aser Vin. 7 everything works, the store recommends a drive with drivers in the kit. For a gift to order, a separate thank you.
It took 41 days to get to Slovenia. It looks good. There was also gift included.
Everything is fine
Works well, but the driver from the disk-nothing, configure with Windows. In the panel House through 2 walls does not break through.
working great!
Came the order, thanks to the store for the fast shipment!!! As a gift put a harness for binding wires, thank you!!!
super
Works fine. No complaints
Everything is good.even with ubuntu 20.04 works fine
The parcel came to Germany for 3 weeks, well packed. Everything came safe. But here with the connection has not yet figured out. The phone computer sees, but there is no computer. And with the headphones did not work yet. When I understand, I will complement the review
For any type of budget is a nice option
USB 4.0 as u listed! OK! I got it myself. At a distance within the room is enough. The parcel came in less than a month ukrpochta.
I ordered the second time, everything came for a month) I'm happy with everything!!) I advise!
Thank you all well, I did not have to use the disk, everything worked itself!)
Everything works. 2 weeks to St. Petersburg. As always excellent!
Very fast delivery, ordered the 11th, came on the 16th, in Tver. Thank you! Everything is very cool!
The goods came within a month. described And E quite clear and everything works fine. The store was satisfied!
Very fast shipping. Works great. Another good product from Ugreen.
OK OK
Everything is fine, thank you, the parcel is received.
Came quicker than I thought it would. Good quality by Ugreen. I recommend all th etime.
Without Bluetooth function to use is recommended (32 bit)
Bought for a PC son, no drive, downloaded drivers from the Internet. Bluetooth installed, there was an icon on the panel))) headphones also decided, but they stutter and very quietly through them there is a sound. I think this is the quality of these headphones, because they are cheap. Very quickly the goods came, thanks to the store for the gift (the right thing). Thanks again)))
It works, the GamePad is attached instantly and loses communication at a distance. Audio did not test.
llegaron
Everything is fine, the main thing is not to use the driver they offer on the disk, windows 10 itself will instantly install and can be used.
Thank you
ok
all ok
The compatibility of this device with Sony WH-1000XM4 and Windows 10 is not good. After comparing sound from this adapter and cable I came to a conclusion: sound sony wh-1000xm4 with ugreen adapter is bad, with some delay and with not expressed high frequencies. I came back to cable.